Delayed delivery will not give rise to any penalty nor indemnity, and cannot be used as reason for cancelling the order.

Return of defective products

The consumer may return to, free of charge, any product that is defective or that does not meet the description. Taking into account the nature of the products purchased, the consumer will have a period of two (2) months to communicate it to through the contact channel, indicating the defective product or products, attaching photographs and other evidence that demonstrate the defects or lack of conformity of the products, as well as a detailed list of the defects found, the purchase order and any other additional documentation that provides identification of the purchase made by the consumer.